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FAQS

Have questions? You’ll likely find your answers below. Our FAQs are very comprehensive however, should you have additional questions please contact us.

Can we control the videographer’s level of interaction?

You can control your videographer’s level of interaction by indicating your desires during consultation and in the Videography Questionnaire.

How much input do I have in the final product?

Before your event, you will fill out a profile that discusses content, style, music and

effects.  You will also be given access to a proprietary collaboration, and review site after the event.

 

Do you use lights?

We recommend using lights only when necessary. If it is dark during your first dance, we prefer to use extra lighting as it will enhance the quality of your end product.

How do I get the song(s) I would like on my video to my editor?

You may use your Videography Questionnaire to specify specific music for your video. If you would like to use music from your personal collection, please submit a digital copy.

Do we get proofs?

We found that the online proofing and printing system works great for most clients.

How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 6 weeks after the product order is submitted.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.

How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.

How many pages and images do we get in our wedding day album?

Our album contains 30 pages and 80+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.

Can I add more pages and images to my album?

Each additional page can be added for additional cost and includes the design time/revisions.

Do you deliver every image you shoot?

No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

Does your studio provide videography services?

Yes. To see examples of our videography services, click here.

Have you shot at my venue before?

We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

Which photographer will be shooting my event?

Typically, the photographer you meet with will be the photographer for your wedding, or event.

Do you shoot Quinceaneras, Debutants, Bah Mitzvahs, or Corporate Events?

Yes. These are all considered ‘event photography.’ We have chosen to focus and excel at wedding and event photography, and we would love to cover your celebration.

Do you touch up all the images in our image download?

Yes we do. Every image we deliver is post produced with our unique signature style of post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

What do you mean by “touching up” the photos?

“Touching up” is the same as our signature (basic) post production. See the question below for clarification.

What is the difference between advanced and custom; and why are there additional costs for custom retouch?

Advanced post-production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post production.

I have downtime between events on my wedding day or event dat. Will I be charged for that downtime?

For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session.

How many images do you typically deliver from and engagement session? From a wedding?

We typically deliver anywhere from 50-70 images per 3-hour engagement shoot and for a wedding, we typically deliver 60-80 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

What size can we print our photos up to with our full resolution image download?

In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required.

What rights do I have to the digital prints?

You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Make It Last Events.

Do you provide the RAW files?

Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

What if I lose my images?

There is a $50 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

Do you have liability insurance?

Yes. Many venues require the photographer to have Liability Insurance. So before hirin, make sure they are covered.

How do I set up an appointment to meet you in person and see some of your work?

Contact us at 714.907.2022 or email.

How far in advance should we book?

You should book as far in advance as possible. After we receive your booking, we will send out your invoice, from which a 40% booking fee can be paid to secure your date. The booking fee is taken off your total.

Will you be able to access the venue?

Our photo booths are one of the most portable photo booth rentals around and can get to almost any location… up and down stairs, indoor and outdoor venues. We will consult with you about your venue to confirm the available space.

How much space does your Photo Booth need?

We need a space of 7′ width x 8′ length x 7′ height for the open-air photo booth, a space of 10′ width x 10′ length and 8′ height for the Enclosed or LED cube photo booth, and access to a wall socket (110V, 5 amps, 3 prong outlet). We can consult with your venue to ensure that they can host our photo booth for your event.

Will there be a photo booth operator on site?

Yes, our trained event specialist will be with the booth at all times to ensure smooth running,  and to help your guests with anything else they may need.

Are the photo-strips printed immediately?

Yes, your photos print instantly and dry immediately, ensuring your guests can share, take home and treasure the amazing times that will be had at your event and in our photo booth.

How many photos can our guests take during an event?

It is unlimited photo-strips  (2×6) so your guests can take as many photos as they like during your event. Just make sure all of your guests know that the photo booth is available and free! A $75 fee is accessed for unlimited 4×6 (postcard size).

Can we have copies of the photos taken at the event?

Yes, all photos will be posted online for downloading, and if requested a flash drive with every photo taken in the photo booth will be mailed.

Can we choose Color or Black & White photos?

Yes. A majority of our customers stick with color, however if you want a more old fashioned feel then you are more than welcome to choose black & white or retro.

Can we put our event logo on the photo-strip?

Yes. This distinctive touch allows you to add your logo, event information or special message to every photo-strip. All you have to do is submit your labeling after you book and we will upload it to our software for visibility on your photo-strips. If you’re stuck and not sure what to want as your logo, then let us know and we can always give you a few ideas.

Do you offer scrapbook services?

Yes, guests may choose a scrapbook. If you choose the scrapbook service we set up a station with a photo scrapbook, colored pens, and glue sticks.

What if I have to cancel or reschedule my event?

We will work with you to reschedule your photo booth rental upon availability. If you have to cancel your event, any money paid as a booking fee cannot be returned. We will however apply your deposit to any future date no matter when or how far out you new date may be upon availability.

Why is your price/rates so inexpensive?

We frequently have promotions and early bird specials. We recommend booking in advance.

How can I pay for my photo booth event rental?

We accept Visa, American Express, Discover and MasterCard over the phone,  or mail a check.

We’d love to hire a photo booth from you – what next?

First you will need to complete the online booking form. This provides us with the needed information to perform your service. We will contact and confirm with you. It’s that easy! We are always here for questions and support, please feel free to contact us at services@makeitlastevents.com

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