FAQs-interior

FAQS

Have questions? You’ll likely find your answers below. Our FAQs are very comprehensive however, should you have additional questions please contact us.

Can we control the videographer’s level of interaction?

You can control your videographer’s level of interaction by indicating your desires during consultation and in the Videography Questionnaire.

How much input do I have in the final product?

Prior to your event you will fill out a profile that discusses content, style, music and effects.

Do you use lights?

We recommend using lights only when necessary. If it is dark during your first dance, we prefer to use extra lighting as it will enhance the quality of your end product.

How do I get the song(s) I would like on my video to my editor?

You may use your Videography Questionnaire to specify specific music for your video. If you would like to use music from your personal collection, please submit a digital copy.

Do we get proofs?

We found that the online proofing and printing system works great for most clients.

How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 6 weeks after the product order is submitted.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.

How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.

How many pages and images do we get in our wedding day album?

Our album contains 30 pages and 80+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.

Can I add more pages and images to my album?

Each additional page can be added for additional cost and includes the design time/revisions.

Do you deliver every image you shoot?

No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

Does your studio provide videography services?

Yes. To see examples of our videography services, click here.

Have you shot at my venue before?

We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

Which photographer will be shooting my event?

Typically, the photographer you meet with will be the photographer for your wedding, or event.

Do you shoot Quinceaneras, Debutants, Bah Mitzvahs, or Corporate Events?

Yes. These are all considered ‘event photography.’ We have chosen to focus and excel at wedding and event photography, and we would love to cover your celebration.

Do you touch up all the images in our image download?

Yes we do. Every image we deliver is post produced with our unique signature style of post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

What do you mean by “touching up” the photos?

“Touching up” is the same as our signature (basic) post production. See the question below for clarification.

What is the difference between advanced and custom; and why are there additional costs for custom retouch?

Advanced post-production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post production.

I have downtime between events on my wedding day or event dat. Will I be charged for that downtime?

For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session.

How many images do you typically deliver from and engagement session? From a wedding?

We typically deliver anywhere from 50-70 images per 3-hour engagement shoot and for a wedding, we typically deliver 60-80 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

What size can we print our photos up to with our full resolution image download?

In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required.

What rights do I have to the digital prints?

You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Make It Last Events.

Do you provide the RAW files?

Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

What if I lose my images?

There is a $50 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

Do you have liability insurance?

Yes. Many venues require the photographer to have Liability Insurance. So before hirin, make sure they are covered.

How do I set up an appointment to meet you in person and see some of your work?

Contact us at 714.907.2022 or email.

How far in advance should we book?

You should book as far in advance as possible. After we receive your booking, we will send out your invoice, from which a 40% booking fee can be paid to secure your date. The booking fee is taken off your total.

Will you be able to access the venue?

Our photo booths are one of the most portable photo booth rentals around and can get to almost any location… up and down stairs, indoor and outdoor venues. We will consult with you about your venue to confirm the available space.

How much space does your Photo Booth need?

We need a space of 7′ width x 8′ length x 7′ height for the open-air photo booth, a space of 10′ width x 10′ length and 8′ height for the Enclosed or LED cube photo booth, and access to a wall socket (110V, 5 amps, 3 prong outlet). We can consult with your venue to ensure that they can host our photo booth for your event.

Will there be a photo booth operator on site?

Yes, our trained event specialist will be with the booth at all times to ensure smooth running,  and to help your guests with anything else they may need.

Are the photo-strips printed immediately?

Yes, your photos print instantly and dry immediately, ensuring your guests can share, take home and treasure the amazing times that will be had at your event and in our photo booth.

How many photos can our guests take during an event?

It is unlimited photo-strips  (2×6) so your guests can take as many photos as they like during your event. Just make sure all of your guests know that the photo booth is available and free! A $75 fee is accessed for unlimited 4×6 (postcard size).

Can we have copies of the photos taken at the event?

Yes, all photos will be posted online for downloading, and if requested a flash drive with every photo taken in the photo booth will be mailed.

Can we choose Color or Black & White photos?

Yes. A majority of our customers stick with color, however if you want a more old fashioned feel then you are more than welcome to choose black & white or retro.

Can we put our event logo on the photo-strip?

Yes. This distinctive touch allows you to add your logo, event information or special message to every photo-strip. All you have to do is submit your labeling after you book and we will upload it to our software for visibility on your photo-strips. If you’re stuck and not sure what to want as your logo, then let us know and we can always give you a few ideas.

Do you offer scrapbook services?

Yes, guests may choose a scrapbook. If you choose the scrapbook service we set up a station with a photo scrapbook, colored pens, and glue sticks.

What if I have to cancel or reschedule my event?

We will work with you to reschedule your photo booth rental upon availability. If you have to cancel your event, any money paid as a booking fee cannot be returned. We will however apply your deposit to any future date no matter when or how far out you new date may be upon availability.

Why is your price/rates so inexpensive?

We frequently have promotions and early bird specials. We recommend booking in advance.

How can I pay for my photo booth event rental?

We accept Visa, American Express, Discover and MasterCard over the phone,  or mail a check.

We’d love to hire a photo booth from you – what next?

First you will need to complete the online booking form. This provides us with the needed information to perform your service. We will contact and confirm with you. It’s that easy! We are always here for questions and support, please feel free to contact us at services@makeitlastevents.com

Do you carry liability insurance?

Yes! We carry a $1,000,000 liability policy and will be happy to provide a proof of insurance certificate upon request.

Do you provide a written contract?

It is extremely important to have your booking confirmed in writing.  Make It Last DJs will provide you with a written contract outlining the terms of your service.  It is important to have a contract to guarantee your DJ services. We would never suggest booking any DJ service with out a written contract.

How do you handle overtime?

If you are having fun and want your Event DJ to play longer we would love to continue our performance.  You can purchase additional time by paying overtime at the beginning of the hour.  All overtime is purchased on an hourly basis and the cost for overtime is outlined in your contract.  Overtime must be paid via cash or check prior to the DJ continuing their performance.

How do you price your DJ services?

Every event we play is unique so we can create packages to reflect the unique needs of each function.  Price varies based on a few important factors. The factors that dictate price are the dates, how long you want us to perform, and the equipment that you need.  Simply call Make It Last DJs to discuss your needs at 888.688.6265, or fill out our online contact form, and then we will put together a custom package to fit your exact needs.

What if I want to request a song that is not on your list, or is not in your music library?

We accept all requests anytime and bring the Internet where ever we go. If we do not have your song we will get it for you. We have many ways to get music from reliable sources that give us the highest quality download. As long as the request is reasonable for the type of event, we will make sure we get it right away.

Will our DJ take guest requests?

Absolutely!  We’ll work with you prior to your event to determine the specific styles and individual requests that you’d like played. We’ll also encourage your guests to make requests (if you approve) to make sure we play the songs that you and your guests want to dance to.

Can we pick what music to play?

Yes you can pick what music to play.  We simply submit a list of ten to fifteen songs in advance that you would like to hear and we will play them.  This is good because it not only gives us great songs to play but also an idea of your musical tastes. Make It Last DJs also feature an online request sheet you can send to your guests in advance to fill out.  We print the requests and bring them with us and play them.

How early will out DJ arrive to set up?

Your DJ will arrive one hour prior to the scheduled start time of your event unless other arrangements have been made. It typically takes about forty-five minutes to set up so this allows us to be set up before guests arrive.

Is it customary to tip the DJ?

Gratuities given to your DJ entertainer are made at the client’s sole discretion.  10 percent to 20 percent of the total fee is customary for an excellent performance.

How long will our DJ play music?

The amount of time your DJ will play is totally up to you.  Typically Event entertainment lasts about four hours.  You can decide in advance how long you want your DJ to perform and the price will reflect the time frame.  If you are having fun and want the DJ to play longer you can purchase additional time the day of the event.

What types of equipment do you use?

Make It Last DJs use the latest in club style lighting and sound equipment. The music library is digital and we have a wide selection of the top hits.   The DJ system is very attractive and unobtrusive.  We offer a full club style lighting system that can also include a laser light show.  In addition we can provide wireless microphones and a video projector.

What makes Make It Last DJs unique from all of the other DJ companies?

Make It Last DJs will cater your event entertainment to your unique needs.  Every DJ in will play music for your event.  What makes Make It Last Event DJs unique is that we feature Icebreaker activities that will help get your guests to the dance floor and dancing all night long.  This will ensure that your Event will be one that you and your guests will remember for a lifetime.

Will our DJ act as an Emcee during our event?

Yes your Make It Last Photo Booth DJ will act as an Emcee during your event.  This is one of the services we offer that is key to the success of your function.  Your DJ will make all announcements and make sure that the night keeps on track according to your time line.

Do you charge for mileage or set up?

The contracted price includes travel, set up and take down time.  Our pricing is inclusive of travel.

What areas do you serve and do you travel?

Make It Last Events serves Orange, Los Angeles, Riverside and San Bernando Counties. We are also willing to travel

Do you provide references?

References from recent clients are available any time upon request. In fact, we encourage you to check our references. We are proud of our reputation and want you to hear it first hand from any of our satisfied clients!

Can we meet our DJ/MC in-person before the event?

Yes, of course! call our staff and ask to set up a face-to-face meeting, or even a phone meeting to get to know our DJs even better. (The bottom line is that we want you to be comfortable with your Make It Last Event DJ before your event. Sometimes, a simple phone meeting will put you at ease.)

What type of music do you play?

You Event DJ will have an extensive selection of music consisting of Club Dance, Classic Rock, Country, Oldies, Big Band, Motown, R & B, Rap, Disco, and Hip-Hop. We have everything from the 1940’s to today’s top 40, so there is something for all age groups.  Your Event DJ will discuss with you in advance what types of music you want played during your Event and we will play only those types of music.

What types of music do you play during dinner and cocktail hour?

We have a wide selection of cocktail and dinner music in our music library.  We can discuss in advance what types of music you want us to play during this time.  We typically suggest something low key such as Jazz or Classical Music played at low volumes so your guests can socialize during this time.  It is your event so just let us know what you want us to play and we will play it.

What does Make It Last Event wear to a DJ event?

For equipment load in and breakdown, your DJ will be dressed casually. For the actual event, your DJ will change into an outfit to fit the general style of the event. For weddings and formal events, your DJ will wear formal attire (suit and tie). For casual events, your DJ will wear jeans and a collared shirt.

Can you provide wireless microphones for the event ceremony, toasts etc?

Yes we can provide up to two wireless microphones to be used during the ceremony and reception.  We also have one wired microphone that we keep as a back up.

Do you have a backup DJ on call in case of emergency or sickness?

We have qualified DJs and MCs that are “on call” should an emergency or car accidents occur, or your selected DJ becomes ill on or before the day of the event. In this case, the client will be notified immediately of the replacement DJ. All information gathered by the original DJ will be passed along to the replacement DJ. (Of course, this is a last resort option and the DJ is switched out only in worst-case scenario situations.)

Do you have a backup DJ system on call in case of an emergency or equipment failure?

At Make It Last Event, we double check all equipment before each event. If, for some reason, a DJ system is not working properly, a back up DJ system will be delivered to the event.

How do we book your DJ services?

Call us, or go online.  We will put together an entertainment package based on your needs that includes pricing.  Once your approve your package we will send you a online contract.  We require a 40% booking fee with a signed contract to hold the dates for your.  Once we receive the contract and the deposit we will hold the dates.  Make It Last DJ’s book on a first come first serve basis.  The first contract we receive for the date with a deposit check will get the date.  The balance is due at your event date.

What is your cancellation policy?

If you cancel your event prior to 90 days before the event date, the whole booking fee will be refunded. In the case of a cancellation within 90 days of the event date, the client will forfeit the entire booking fee amount.

How do we pay for your services?

Make It Last DJs currently accept checks and credit card payment.  Please make all check payable to Make It Last Events.

How far in advance do we need to book your Event DJ services?

We recommend trying to book your DJ as early as possible.  Typically our busiest season for events are December and June-September.

Do you charge for delivery and set-up?

At this time, we offer free delivery and set-up in the Orange County area.

We Proudly Deliver to the Following Areas with no additional fees:
Orange County, Los Angeles County, Anaheim, Anaheim Hills, Brea, Buena Park, Artesia, Bellflower, Cerritos, Costa Mesa, Cypress, Downey, Fountain Valley, Fullerton, Garden Grove, Huntington Beach, Irvine, Lakewood, La Habra, La Mirada, La Palma,  Long Beach, Los Alamitos, Midway City,  Norwalk,  Orange, Paramount, Pico Rivera, Placentia, Santa Ana, Tustin, Santa Fe Springs, Stanton, Villa Park, Westminster, Whittier,  and Yorba Linda

The following areas below are considered OUT OF AREA and we deliver to for additional fee of $25 to $75: Aliso Viejo,  Newport Beach,  Lake Forest, Newport Coast, Foothill Ranch, Laguna Woods,  Ladera Ranch,  Laguna Hills,  Laguna Niguel, Mssion Viejo, San Clemente, San Juan Capistrano, Trabuco Canyon, Rancho Santa Margarita, Bell, Alhambra, Bell Gardens,Commerce, Covina, Diamond Bar, Hacienda Heights, Lomita, Carson, Gardena, Torrance,  Las Flores, Montebello, Monterey Park,Rowland Heights, Signal Hill, Valinda, Walnut, West Covina, and Los Angeles City and surrounding areas.

Can I set up my unit on dirt or gravel?

No. Setting the units up on dirt, gravel, road base, lime fines, etc cause unnecessary damage to the bottom of the equipment, even when a tarp is used. These types of setups cause excess wear and tear and triple the time required to clean the units for the next delivery. This increase in labor has caused us to make this policy as opposed to increasing costs to you. Thank you for understanding.

Can I use irrigation/secondary water on my wet unit?

Absolutely NO. All units must be connected to a culinary/potable water source (i.e. the hose bib from your house or well, NOT your irrigation/sprinkler system). If it is determined by the smell of the water on the unit at pickup or during cleaning on the day following your rental, you will be invoiced for the cost of the cleaning fee, which is a minimum of $50. The cost will increasing by $25/hour depending on the amount of cleaning required.

What time will my unit be delivered?

During the summer we leave our warehouse very early-usually by 7am; pick-ups begin by 730-800pm in the peak of the summer. In the early and later part of summer, pick-ups will begin earlier for safety reasons. You can request, but don’t count on “being last”. We aim for each rental period to last roughly 8-10 hours. We route our delivery trucks for fuel efficiency and units are delivered in that order. We pick up in the same order that we deliver. If you have a specific party time that we need to be made aware of, please let us know when reserving.

Can I be dropped off 1st and picked up last?

If you have a specific party start time that warrants the first delivery time (I.e. 10am party), please let us know so that we can route our drivers accordingly. We pick up in the same order that we deliver.

What happens if I won’t be home when you deliver the unit?

We require an adult signature on the Rental Agreement and Liability Waiver; our drivers also conduct a safety walk-around with the responsible party, so if you cannot be home when the unit is delivered, please arrange to have later delivery or make arrangements to be home. If there is no one home when we attempt to deliver, we will move on to the next rental and your unit will be put at the end of the route.

I want to go watch the 4th of July Parade—what should I do?

On holiday’s we require 2 contact phone numbers to reach you at, and an accountable adult must be present to sign the rental agreement and receive the safety walk-around. No exceptions.  If you are not home we will move on to the next rental and your unit will be rescheduled to the end of the route. We have a tight delivery window on big holidays, so please make appropriate arrangements.

What should I expect when you deliver my unit?

We will greet you and determine the desired set-up location. We will present the rental agreement and liability waiver and collect the remaining balance if you have not pre-paid online. We will evaluate the area and then determine the best setup location for drainage. Sometimes the ideal location for your party is not ideal for drainage; we will do our best to ensure you have a picture perfect party; however, it is essential for driver and unit safety that water doesn’t accumulate inside the unit. If water accumulates inside the units they become very heavy and are difficult for our drivers to move.

 

We will scan the yard for debris and animal droppings; once the yard is cleared, we will unroll, inflate, clean and sanitize your unit. We will do a safety walk-down prior to leaving. If for some reason it is determined that your yard is not ready and will take longer than 5-7 minutes to prepare, we will move on to the next rental and will reroute your delivery to the end of the route so the next customers delivery is not at risk.

Do I need to leave the unit inflated all day?

Yes, please leave the unit inflated, particularly if it will be used with water. Once deflated, the water can enter the internal part of the unit making it much more difficult to roll up. Please, DO NOT turn the unit off. If the unit is deflated, we have to inflate it to examine for damage, so plese leave it on.

Should I drain the water when I am finished?

Absolutely, Thanks! Letting the water out of the pool before the drivers arrive will save them some much-appreciated time.

 

Another thing — when you are playing, don’t let the pool get too full because the heavy water will force the air back into the internal part of the slide and you won’t have the soft inflated air mattress to land on, you will hit the ground with your back side! To drain the pool, gently step on the sides and let the water flow out.

Should I turn the water on full blast?

NO! Just a trickle from the spray hose will do; you will get wet at the top and that make the slide slippery. The water will accumulate in the pool area. But don’t let too much water collect or you may have a hard landing!

Is there a weight limit?

Manufacturer’s guidelines state the maximum weight limit on all slides is 225lbs.  Maximum weight limit on combos is 150lbs. People weighing over the weight limits can damage the equipment and risk injury.

How many kids can play on the unit?

Manufacturer’s guidelines dictate that only like-sized people play together for safety.  Monitoring the stairs is important to ensure that everyone can safely climb up without being bumped and rushed. Once you head up, go all the way up and down the slide. No climbing the slide or descending the stairs please; 5-6 kids in a bounce area at once time is plenty!

What other specific rules should we follow?

Thanks for asking!

Please, NO:

 

Flips, diving, shoes, sharp objects, water guns, loose necklaces/scarves, sharp head ware, barrettes, accessories, jewelry. One person down the slide at a time. No chains, no rafts, boogie boards, pool toys, etc.

 

NO food, drinks, NO CANDY OR GUM, pens, markers, pencils, crayons, paint.  NO SILLY STRING EVER. Absolutely no animals. And parents–NEVER LEAVE YOUR CHILDREN AND GUESTS UNATTENDED.

 

DO NOT MOVE THE UNIT. The unit is set up with the safety of you, your guests, and our equipment in mind. If you unstake and move the unit, your rental agreement is violated. This is in your best interest as this equipment is extremely heavy and may result in injury to an untrained person.

When do I pay?

You pay when we arrive, prior to setting up the equipment.

What is the cancellation policy?

If you have the need to cancel, please call as soon as you know.  You will receive a full refund of your deposit if cancelled greater than 7 days up to 3 days ahead of your party. If cancelled only 2 days prior to the rental, we will reschedule your event. If less than 2 days, your refund will not be refunded and rescheduling will require another deposit. We apologize for any inconvenience this may cause, but we are reserving equipment for you that no one else can reserve.

 

No shows. If you make a reservation, and are not home and cannot be reached via telephone for delivery, or you have changed your mind and forgot to cancel, your deposit will be retained; if for some reason a deposit was not collected you will be invoiced for 25% of the rental. Subsequent rentals will need to be fully paid for in advance. This policy exists because of past experiences, thanks for understanding.

 

**No-Show-Policy** If you make a reservation, and are not home and cannot be reached via telephone for delivery, or you have changed your mind and forgot to cancel, your deposit will be retained; if for some reason a deposit was not collected you will be invoiced for 25% of the rental. Subsequent rentals will need to be paid for in advance. This policy exists because of past experiences, thanks for understanding.

What forms of payment do you accept?

We accept cash, all major credit cards and debit card and checks.

Should I tip the delivery team?

That would be awesome! These guys work hard 7-days a week so you can Get Your Jump On, and would very much appreciate your gratuity; you can even put a tip on your credit card.  Thanks!

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